DVDs

It Takes A Team To Close A Case

Understand why change doesn’t work, eliminate past issues that hinder practice growth, and move beyond the “I give up” moments. Learn how to bring your team on board and get your patients to comply and pre-pay for their treatment eliminating broken appointments.

New Patient Interview Form

V.I.P. Intake Form

New Patient Interview Form/V.I.P. Intake Form Combo Pack

Why Your Spouse Hates You

Reinvent your relationship beyond the practice

Build a healthy relationship. Clean up past issues. Create fresh and exciting possibilities for your relationship. Understand three important elements that men request of women. Understand three important elements that women request of men. Regain balance and passion in your relationship.

Implement World-Class Customer Service

Retain patients for a lifetime

Dramatically reduce patient attrition. Locate the source when patients do not return. Understand what patients really want and how to deliver. Go beyond teeth and gums to provide a memorable experience. Restore damaged patient relationships. Inspire your team to go above and beyond. Understand the real cost of poor service. Reduce your marketing expense in gaining more patients.

Recession Proof Your Practice

Rethink your life, your practice, your team, your approach

Manage key business indicators. Establish an efficient monitoring system. Create key benchmarks to reduce risk. Instill accountabilities and primary daily outcomes by position. Shift your team from busywork to creating outcomes. Rethink how you approach your team, your practice, and your patients. Set important boundaries with your team and patients. Communicate powerfully and courageously.